Returns & Refunds Policy

At The Universal Jacket, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make your return or exchange experience simple and stress-free.

Return Window

You may return eligible items within 30 days of delivery for a full refund or exchange.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• In original condition (unworn, unwashed, and undamaged)
• All tags and labels must be attached
• Must include original packaging and any accessories
• Proof of purchase (receipt or order confirmation) is required

Please Note:
The following items are final sale and cannot be returned or exchanged:

• Intimate or hygiene-related products (for safety reasons)
• Personalized or custom-made products
• Final sale or clearance items

Exchange Policy

We offer free exchanges for eligible items if you need a different size, color, or variant—within the 30-day return window.

How to Request an Exchange

1. Email us at info@theuniversaljacket.com with your order number and exchange request.
2. We’ll send you a prepaid return label via email.
3. Package the item securely and send it back.
4. Once received, we’ll process your exchange within 3–5 business days.

Refund Process

After your return is received and inspected, we will issue your refund to your original payment method within 5–7 business days.

Return Shipping

• We cover return shipping for items that are defective, incorrect, or damaged upon arrival.
• For standard returns (non-defective items), return shipping costs are the customer’s responsibility.
• We recommend using a trackable shipping service for added security.
• Original shipping fees are non-refundable unless the return is due to a product issue.

Late or Missing Refunds

If your refund hasn’t appeared within the expected timeframe:

• Double-check your bank or credit card account
• Contact your payment provider for possible delays
• Reach out to your bank, as posting times can vary

If you’ve completed these steps and still don’t see your refund, please contact us at info@theuniversaljacket.com

Damaged or Defective Items

If your item arrived damaged, defective, or incorrect:
Please email us with photos of the item and a brief description of the issue.
We will gladly issue a full refund or replacement, including all return shipping costs.

Return Address

The Universal Jacket Returns Department
4246 W Northgate Dr #179, Irving, TX 75062

Have questions about a return or exchange?

Email: info@theuniversaljacket.com
Phone: +1 (424) 224-8578
Address: 4246 W Northgate Dr #179, Irving, TX 75062

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST
Response Time: Within 24 hours

Our friendly support team is here to help—just reach out!