Shipping, Customs & Delivery Policy

At The Universal Jacket, we’re committed to ensuring a smooth and transparent shipping experience for every customer. Below you’ll find all the important details about how your order is handled, from checkout to delivery.

Order Processing

All orders placed through TheUniversalJacket are processed within 1–5 business days (Monday through Friday, excluding holidays).

Processing delays may occur due to:

Incomplete or unverified payments
Incorrect or incomplete shipping information
High seasonal demand or special promotions

If we encounter any issues with your order, our team will reach out to you via email at info@theuniversaljacket.com before proceeding with fulfillment.

Shipping Timeframe

We currently ship exclusively within the United States. Once your order is processed and dispatched, delivery typically takes 6–9 business days via standard shipping carriers.

🕒 Total estimated delivery time: 7 to 14 business days (including processing).

Please note that these timelines are estimates and can be affected by:

Severe weather conditions
Carrier delays
Holiday shipping congestion

We will keep you informed of any major changes or delays via email.

Customs & Duties

Since we only ship within the United States, there are no customs duties or import taxes applied to your order.

If you have questions about shipping rules or regional restrictions, feel free to contact your local postal carrier or reach out to our support team.

Shipping Coverage

We currently delivers to addresses within the United States only.

We do not ship to:

International addresses
APO/FPO (military) addresses
P.O. Boxes (in some cases depending on item size)

We aim to expand our coverage in the future—stay tuned!

Order Cancellation & Return Policy

You may cancel your order within 24 hours of purchase. After this period, the order may already be in the processing phase and cannot be canceled.

For information about returning or exchanging items, please refer to our full [Return & Refund Policy].

Additional Information

Business days are Monday through Friday, excluding weekends and U.S. federal holidays
Please ensure your shipping address is accurate and complete to avoid delays
We are not responsible for delivery issues caused by:
- Incorrect address submissions
- Third-party carrier delays
We do not offer expedited shipping at this time

Contact Us

For shipping questions or support, feel free to get in touch:

Email: info@theuniversaljacket.com
Phone: +1 (424) 224-8578
Address: 4246 W Northgate Dr #179, Irving, TX 75062

Our customer service team typically responds within 24 hours during business hours (Monday – Friday, 9:00 AM – 6:00 PM CST).